Refund policy

Shop with confidence. If you need to return all or part of an order, follow the steps below and we'll get it handled.

Return policy at a glance

• Return window: 30 days from the date of purchase
• Eligible orders: purchases made through waldochcustoms.com
• Restocking fee: 20% on refunds to your original payment method (unless otherwise specified by our staff). There is no restocking fee if you choose store credit.
• Return shipping: paid by the buyer, unless otherwise specified by our staff
• Refund options: original payment method, store credit, or exchange

What can be returned

We accept returns for any of the following reasons, as long as the item was purchased through waldochcustoms.com within the last 30 days:

• You ordered the wrong item
• You placed a duplicate order
• You received the wrong part
• The item was damaged in shipping
• The item did not fit
• You changed your mind

What cannot be returned

• Items listed as non-returnable or sold as-is
• Items purchased more than 30 days ago
• Items not purchased through waldochcustoms.com

How to return an item

1. Start your return request:

   Start a Return

2. Select the products you want to return.
3. Fill out the form and submit your request.
4. We will review your request and approve or deny it based on the information you provide. If it is approved, you will receive an RMA number.
5. Pack the item in its original packaging with everything that came with it, including all parts, hardware, and instructions.
6. Ship the package to the address below, with your RMA number written above our address:

   Waldoch Customs
   RMA: (your RMA number)
   13821 Lake Dr NE
   Forest Lake, MN 55025

7. Once we receive your return, we will issue your refund, store credit, or exchange.

We recommend shipping with FedEx. Keep a copy of the tracking number for your records.

Returns that will not be refunded

You will not receive a refund if:

• Items have been installed, used, or modified
• Parts are damaged because of poor return packaging
• Incorrect parts are shipped back to us
• The return is incomplete: not in its original packaging, or missing parts, hardware, or instructions

Refunds, store credit, and exchanges

All returns are processed within 1 business day of receipt.

• Refund: Refunds are issued to the payment method you used for your order, minus the 20% restocking fee (unless otherwise specified by our staff). After we process it, a refund typically posts to a credit card within 3-5 business days, depending on your bank.
• Store credit: Store credit is issued for the full amount of the returned parts, with no restocking fee. It is issued the same day your return is processed and is available to use immediately.
• Exchange: Your replacement item ships the same day your return is processed.

Questions?

We're happy to help. Reach out to our customer service team or write to us at the address below.

Contact Customer Service

Waldoch Customs
13821 Lake Dr NE
Forest Lake, MN 55025