• Ordering Information

Ordering Information

Ordering from Waldoch Customs is easy.

Here's how to get the right parts for your truck or van, and what to expect after you order.

Ordering at a glance

  • Ways to order: online anytime, or by phone Monday-Friday, 8:00 AM-5:30 PM Central Time
  • In-stock items: typically ship the same day, and can take 1 to 2 business days
  • Built-to-order items: typically take 2 to 4 weeks to build and ship
  • Changes and cancellations: available any time before your order ships

Step 1: Make sure it fits

The most important part of ordering truck and van parts is getting the right fit. Add your vehicle to Your Garage to shop parts for your year, make, and model.

Open Your Garage

Not sure if a part fits your vehicle? Contact us before you order. We build custom trucks and vans every day, and we're happy to help you confirm fitment.

Step 2: Place your order

  • Online: Add items to your cart and check out. We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.
  • By phone: Call us and our team will place the order with you. This is a great option for built-to-order items or anything with a lot of choices.
  • Local pickup: Choose free pickup at our store in Forest Lake, Minnesota at checkout. See our shipping policy for details.

Call 1-800-WALDOCH Shipping Policy

Step 3: We ship your order

  • In-stock items typically ship the same day and can take 1 to 2 business days.
  • Orders ship Monday through Friday between 9:00 AM and 3:00 PM Central Time. Orders placed on the weekend ship Monday.
  • As soon as your order ships, we will email you a shipment confirmation with tracking information.
  • If an item is out of stock, we will notify you. You can choose to wait for the item or request a full refund.

Built-to-order and custom-order items

Truck toppers and some other products are built to order for your vehicle and your selections.

  • Built-to-order items typically take 2 to 4 weeks to build and ship.
  • Some items are custom ordered from the manufacturer, and timelines vary. Contact us for a current estimate before you order.
  • Choose your options carefully, since your item is built to your selections. If you are unsure about any option, call us and we will walk you through it.

Freight deliveries

Large items ship by freight carrier to addresses in the lower 48 United States. Freight works a little differently than a regular package:

  1. The freight company will contact you to schedule a delivery date.
  2. Depending on the item and the carrier, the truck may or may not have a liftgate. Be prepared with help or equipment to unload your item.
  3. Inspect your item thoroughly before you accept the shipment. Inspecting the delivery is the customer's responsibility.
  4. If you see any damage, note it on the delivery receipt before signing and contact us right away.

Changing or canceling an order

You can change or cancel your order any time before it ships. Because in-stock items often ship the same day, contact us as soon as possible. Calling is fastest.

Once your order has shipped, our return policy applies.

Contact Us Return & Refund Policy

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